Claims Support

Fast, efficient and sympathetic

At Travelers we work closely with our customers to improve the safety and security of their organisations. But, of course, incidents do arise. And when they do, our in-house claims team can be relied on for a fast, efficient and sympathetic service.

Our team is comprised of highly skilled and experienced individuals with good legal and technical knowledge which ensures that they are well equipped to handle all manner of property, liability, motor, professional risks and professional indemnity claims through to final settlement.

Key features and benefits of our claims service:

  • Agreed claims-handling protocols and market-leading service standards 
  • Nominated claims handlers to ensure continuity and good communication
  • Regular updates on all outstanding claims
  • Full consultation with policyholders and their brokers to ensure liability decisions are understood and agreed by both parties
  • Proactive approach to consultation with third-party claimant solicitors to improve the prospects of early settlement
  • Commitment to mediation and alternative dispute resolution
  • Rigorous anti-fraud programme

Service standards:

  • We will acknowledge all new claims within 48 hours
  • We will respond to all policyholder and broker correspondence within 10 days
  • We will issue settlement cheques within 10 working days

Communication:

We are committed to keeping in close touch with our brokers and policyholders. We give brokers regular updates on outstanding claims and both brokers and policyholders can access real-time management information on claims via the secure area of our website.

We can also provide statistics on average settlements, closing ratios and other key performance indicators where required.

Useful Claims Forms:

Employers' Liability Claims Form 
Public Liability Claims Form 
Motor Accident Claims Form
Garda Report Form     
Windscreen Breakage Claims Form 
Property Claims Form    

Electronic completion of claims report forms:

  1. Click on the document you require
  2. Select the ‘save’ option
  3. Find the ‘folder’ where you would like to save your document and double click to enter that folder. Then name your document
  4. Click on ‘save’ once all the above has been completed.
  5. When the download complete box appears select the option ‘open’
  6. This document has been protected so that only relevant parts of it can be changed. Because of this, you will need to click on the ‘read only’ button
  7. Once in the document, you will see the grey field areas that you are required to complete. Type in your answers then use your ‘tab’ key to move to the next field. Please ensure ALL questions are completed (ie all grey field areas are filled) before returning the form
  8. Save your document regularly to ensure you do not lose the information
  9. Once you have completed the form, please email it to the given email address shown at the top of the form

 

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