Privacy Policy

Travelers Europe is a marketing name for certain companies based in Europe who are part of The Travelers Companies, Inc. group of companies. References to “We” or “Our” throughout these terms and conditions means all or any of Travelers Europe and all or any of its affiliates. We are committed to protecting and respecting your privacy.

This policy (together with any other documents referred to) sets out the basis on which we will process any personal data we collect from you, or that you provide to us.  By visiting our website you accept and consent to the practices described in this policy.

We operate in a number of jurisdictions outside of the European Economic Area (‘EEA’). In those jurisdictions this policy is not a comprehensive statement of all measures taken or rules complied with, but an indication of intent.

INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following data about you: 

• Information you give us. You may give us information about you by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, search for a product, place an order on our site, enter a competition, promotion or survey, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information and personal description.
• Information we collect about you. With regard to each of your visits to our site we may automatically collect information about you through the use of cookies. Please see the section on cookies below for further information.
• Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this site. We are also working closely with third parties (including, for example, business partners, brokers, re-insurers, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

We will only use your information for marketing purposes where you have been previously notified of such intended use and your consent has, where necessary, been provided.

COOKIES

Our website uses cookies to distinguish you from other users of our website. Cookies are programmes placed on your internet browser or hard-drive. You can control the use of cookies on your computer by amending your browser preferences (for example accepting, rejecting or being notified of cookies). However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Information is collected by us through the use of cookies. The information provided through the use of cookies may be used for analytical purposes, such as visitor numbers and seeing how visitors move around our website when they are using it. This helps us to improve the way our website works.

We may also use cookies which record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

USE OF THE INFORMATION

We may use information held about you in the following ways:

Information you give to us.

• to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us (such as giving quotations, underwriting, managing policies and processing claims);
• to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
• to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you do not want us or third parties to use your data in this way, please tick the relevant box on the form on which we collect your data;
• to notify you about changes to our service;
• to ensure that content from our site is presented in the most effective manner for you and for your computer.

Information we collect about you.

• to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
• to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
• to allow you to participate in interactive features of our service, when you choose to do so;
• as part of our efforts to keep our site safe and secure;
• to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
• to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them (where consent has been given).

Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

DISCLOSURE OF YOUR INFORMATION

We may share your personal information with any of our affiliates within the Travelers group of companies.

We may share your information with selected third parties including:

• Business partners, suppliers, brokers, reinsurers, regulators and sub-contractors for the performance of any contract we enter into with them or you.
• Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others (provided consent has been given where necessary).
• Analytics and search engine providers that assist us in the improvement and optimisation of our site.
• Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.

We may disclose your personal information to third parties:

• In the event that we seek to sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of insurance and other agreements; or to protect the rights, property, or safety of Travelers Insurance Company Limited, its affiliates, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

We may disclose sensitive and other information with proper written authorisation from the individual or as otherwise permitted or required by law.

WHERE WE STORE YOUR PERSONAL DATA

The data that we collect from you may be transferred to, and stored at, a destination outside the EEA. It may also be processed by staff operating outside the EEA who work for us or for one of our affiliates or suppliers. For example, medical information may be processed in the United States or other jurisdiction in order to assist in the assessment and processing of any claim (we will notify you in advance should this be applicable to your medical information). By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Some techniques we employ to protect information include locked files, user authentication, encryption, firewall technology and the use of detection software.

Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is therefore at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

YOUR RIGHTS

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.

CONTACT

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to our Data Protection Compliance Officer at:

Travelers Insurance Company Limited
3rd Floor, Europa House
Harcourt Centre
Harcourt Street
Dublin 2
Ireland