Start a Claim
We're here to help
At Travelers we understand that no one ever wants to have an insurance claim. That’s why we go out of our way to make the claims experience as stress-free as possible for our customers.
If something goes wrong and you need to get in touch, our team of specialists will help you and your business get back on track. To report a claim during office hours, have your policy number handy and call us on +353 (0)1 609 5601, or send us the details by emailing your claim to us on [email protected].
Need help outside of office hours? We're here to help you. If you need emergency property claim assistance, call our claims line on +353 (0)1 651 8800.
Our knowledgeable Claim professionals will respond to your needs with speed, compassion, integrity and professionalism. From fast-responding catastrophe services to industry-specific claims experts and nurse claim management services to help you manage your employees back to work, we provide the confidence you need to rely on.
Email us on [email protected]
Claim types
Steps you need to take before submitting a claim.
Please notify all new liability claims to [email protected] or call the Liability Claims Team on +353 (0)1 609 5601.
You will also need to provide as much of the following documentation as possible:
- Letter of claim
- Accident book report
- First aid report
- Internal accident reports
- Witness statements
- Minutes of Health & Safety meetings where the accident or the material subject of the accident was discussed (prior or post-accident)
- Accident book report from any similar previous accidents
- Inspection records (up to 12 months prior to the accident)
- Maintenance records (up to 12 months prior and post-accident)
- Risk assessments (both pre- and post-accident)
- Staff training records
- Manufacturers’ service records or engineers’ reports for any relevant machinery or equipment
- Wage details: a person’s average pre-accident earnings can generally be calculated from their earnings over the 13 weeks before the accident. We ask that the earnings details provided (even when the person has been paid in full) begin at 13 weeks prior to the date of loss and cover the entire length of their absence (if appropriate) until they returned to their pre-accident duties.
Please notify all new property claims to [email protected] or call the Property Claims Team on +353 (0)1 609 5601.
For emergency and out of office hours, call +353 (0)1 651 8800.
You will also need to complete a Property Claims Form and supply estimates for the repair or replacement of the damaged or stolen items.
Please notify all new motor claims to [email protected] or call the Motor Claims Team on +353 (0)1 609 5601.
To process your claim most efficiently, complete a Motor Accident Claims Form.
Please provide:
- Prompt notification of the incident
- A completed Accident Report Form to enable us to authorise repairs
- Full claim details, including date, location and a brief description of the accident to help determine liability
- Contact details for the insured and all third parties involved
- Full location details of the damaged vehicle, including contact name and telephone number
Submit a claim form
Let us know about your claim, and we will get back to you as soon as possible. Instructions for completing the form are provided on each document.
Travelers Syndicate 5384
Specialty claims
Read the FAQs to gain familiarity with these claim requirements, then contact your broker:
Contact your broker to make a claim for:
- Aviation
- Cyber at Lloyd’s
- Portfolio solutions
- Property (international)
After you report a claim
Shortly after reporting your loss, a member of our claims team will contact you to discuss what will happen next and what your insurance policy covers. They will also answer any questions you have.
Remember, your Travelers claim representative is there to be your guide throughout the claim process.