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Claims Centre

When things go wrong, we help make them right

At Travelers, our claims service protects what matters most to our customers, their business, brand and reputation. Through our industry expertise and experience across a wide range of industries, we are there for our customers when they need us most, providing a flexible, proactive approach to claims. A claim can have implications for businesses that extend well beyond the cost of the claim. We keep this in mind throughout the lifecycle of the claim.

In an emergency, please call immediately

We’re with our customers every step of the way. That’s how we help reduce risk, prevent loss and save lives.

Please quote the policy number and be prepared to share the following information:

  • Date of incident
  • Brief facts or circumstances of the incident

Cyber claims 24/7 hotline

  • In the event of a cyber incident, please contact us using equipment not connected to the affected systems or network
  • Call +353 (0)1 609 5601 (press 1)

Other claims

Claim types

Steps you need to take before submitting a claim.

Submit a claim form

Let us know about your claim, and we will get back to you as soon as possible. Instructions for completing the form are provided on each document.

    Travelers Syndicate 5384

    Specialty claims

    Read the FAQs to gain familiarity with these claim requirements, then contact your broker:

    Contact your broker to make a claim for:

    • Aviation
    • Cyber at Lloyd’s
    • Property (international)

    Financial Lines claims

    Specifics on Financial Lines claims processes

    If you have a financial institution, cyber or management liability/D&O claim, please visit our financial lines claims page to learn about process variations, teams, service level agreements and common FAQs.

    After you report a claim

    Shortly after reporting your loss, a member of our claims team will contact you to discuss what will happen next and what your insurance policy covers. They will also answer any questions you have.

    Remember, your Travelers claim representative is there to be your guide throughout the claim process.  

    General claims FAQs

    Get answers to frequently asked questions to help navigate the claims process.

    Meet our Claims team

    At Travelers, we work closely with our customers to improve the safety and security of their organisations. However, incidents do arise. When they do, our in-house Claims team can be relied upon for fast, efficient and empathetic service.

    The Ireland Travelers Claims team is comprised of highly skilled and experienced individuals, with exceptional legal and technical knowledge. This ensures we are well equipped to handle a wide scope of claims through to final settlement.

    Vice President, Claim Europe

    Judy O’Neill

    LinkedIn

    Head of Claim Legal

    Christine Williams

    LinkedIn

    Head of Central Claims

    Marie Emslie

    LinkedIn

    Head of Claim - Travelers Insurance DAC & Complex Claims

    Niall Dowdall

    LinkedIn

    Feedback requested

    We’d be delighted to hear from you, no matter your thoughts.

    Send us your claims experience feedback, and we’ll do our best to take your input into account.

    Travelers advantage

    Travelers advantage

    Want to know more about how our claim solutions work?

    One of our key strengths is our proactive, joint approach. In-house Claim Professionals work with customers to minimise the impact of any loss.

    Travelers advantage

    Proactive Rehabilitation Support (PRS)

    PRS is a benefit attached to the employers’ liability section of policies. The benefit provides early intervention when an employee is injured and can help employees get back to work earlier.