Claims Centre
When things go wrong, we help make them right
At Travelers, our claims service protects what matters most to our customers, their business, brand and reputation. Through our industry expertise and experience across a wide range of industries, we are there for our customers when they need us most, providing a flexible, proactive approach to claims. A claim can have implications for businesses that extend well beyond the cost of the claim. We keep this in mind throughout the lifecycle of the claim.
In an emergency, please call immediately
We’re with our customers every step of the way. That’s how we help reduce risk, prevent loss and save lives.
Please quote the policy number and be prepared to share the following information:
- Date of incident
- Brief facts or circumstances of the incident
Cyber claims 24/7 hotline
- In the event of a cyber incident, please contact us using equipment not connected to the affected systems or network
- Call +353 (0)1 609 5601 (press 1)
Other claims
- Call +353 (0)1 609 5601 9 a.m. to 5 p.m. Monday–Friday, excluding holidays
- For property claims during non-office hours, call +353 (0)1 651 8800
Financial Lines claims
Specifics on Financial Lines claims processes
If you have a financial institution, cyber or management liability/D&O claim, please visit our financial lines claims page to learn about process variations, teams, service level agreements and common FAQs.
General claims FAQs
Get answers to frequently asked questions to help navigate the claims process.
New incidents may be reported to us in one of four ways:
- By phone using our free 24/7 claim lines:
- For office hours (9 a.m. to 5 p.m. Monday–Friday excluding holidays) call +353 (0)1 609 5601
- For non-office hours property claims call +353 (0)1 651 8800
- By email to our dedicated first notification of loss address: [email protected]
- By product type:
- Other types of claims can begin here
For customer convenience, we do not require the completion of a formal claim form in most instances. A few brief details including policy number, date of incident and the circumstances of the loss will be sufficient for us to set up the claim.
We will register and acknowledge new claims within 24 hours of notification and proceed with the following:
- We will respond to any correspondence:
- from the customer or our service providers within 5 working days and
- from third parties within 10 working days.
- We will seek the agreement of the customer on the issue of liability before we confirm this to the claimant.
- We will update the customer on the present position of any claim on a regular basis as key milestones are reached. For example, updates will be made on:
- receipt of claim
- confirmation of policy liability/cover
- liability admission/denial
- further evidence received
- legal proceedings issued
- claim settlement.
- In the unlikely event that the customer or third party has a complaint, we will provide an initial response within 24 hours of receipt.
When we acknowledge your claim and confirm the claim number, we will include details of the name and contact information of the Claim Professional designated to handle your claim.
All external communications from our Claims team include the direct contact telephone number for the handler so our customers, brokers and third parties can contact us at any time to discuss their claim.
The length of a claim depends upon a number of factors, some of which are not within our control. Your claim will be handled with speed and efficiency at all times, and our Claim Professionals will keep you appraised of developments as they occur.
Your policy documentation will include a Policy Schedule that details the types of the cover available to you and the limits of indemnity that apply. The limit of indemnity is the maximum paid by Travelers in a claim.
Awards
Brokers have voted us Commercial Lines Insurer Claims Team of the Year 2026, recognising our expertise, industry-specific knowledge, efficient claims handling and exceptional broker-focused service.
Meet our Claims team
At Travelers, we work closely with our customers to improve the safety and security of their organisations. However, incidents do arise. When they do, our in-house Claims team can be relied upon for fast, efficient and empathetic service.
The Ireland Travelers Claims team is comprised of highly skilled and experienced individuals, with exceptional legal and technical knowledge. This ensures we are well equipped to handle a wide scope of claims through to final settlement.
Feedback requested
We’d be delighted to hear from you, no matter your thoughts.
Send us your claims experience feedback, and we’ll do our best to take your input into account.
Travelers advantage
Travelers advantage
Want to know more about how our claim solutions work?
One of our key strengths is our proactive, joint approach. In-house Claim Professionals work with customers to minimise the impact of any loss.
Travelers advantage
Proactive Rehabilitation Support (PRS)
PRS is a benefit attached to the employers’ liability section of policies. The benefit provides early intervention when an employee is injured and can help employees get back to work earlier.