Claims Centre
When things go wrong, we help make them right
At Travelers, our claims service protects what matters most to our customers, their business, brand and reputation. Through our industry expertise and experience across a wide range of industries, we are there for our customers when they need us most, providing a flexible, proactive approach to claims. A claim can have implications for businesses that extend well beyond the cost of the claim. We keep this in mind throughout the lifecycle of the claim.
In an emergency, please call immediately
We’re with our customers every step of the way. That’s how we help reduce risk, prevent loss and save lives.
Please quote the policy number and be prepared to share the following information:
- Date of incident
- Brief facts or circumstances of the incident
Cyber claims 24/7 hotline
- In the event of a cyber incident, please contact us using equipment not connected to the affected systems or network
- Call +353 (0)1 609 5601 (press 1)
Other claims
- Call +353 (0)1 609 5601 9 a.m. to 5 p.m. Monday–Friday, excluding holidays
- For property claims during non-office hours, call +353 (0)1 651 8800
Claim types
Steps you need to take before submitting a claim.
Please notify all new liability claims to [email protected] or call the Liability Claims Team on +353 (0)1 609 5601.
You will also need to provide as much of the following documentation as possible:
- Letter of claim
- Accident book report
- First aid report
- Internal accident reports
- Witness statements
- Minutes of Health & Safety meetings where the accident or the material subject of the accident was discussed (prior or post-accident)
- Accident book report from any similar previous accidents
- Inspection records (up to 12 months prior to the accident)
- Maintenance records (up to 12 months prior and post-accident)
- Risk assessments (both pre- and post-accident)
- Staff training records
- Manufacturers’ service records or engineers’ reports for any relevant machinery or equipment
- Wage details: a person’s average pre-accident earnings can generally be calculated from their earnings over the 13 weeks before the accident. We ask that the earnings details provided (even when the person has been paid in full) begin at 13 weeks prior to the date of loss and cover the entire length of their absence (if appropriate) until they returned to their pre-accident duties.
Please notify all new property claims to [email protected] or call the Property Claims Team on +353 (0)1 609 5601.
For emergency and out of office hours, call +353 (0)1 651 8800.
You will also need to complete a Property Claims Form and supply estimates for the repair or replacement of the damaged or stolen items.
Please notify all new motor claims to [email protected] or call the Motor Claims Team on +353 (0)1 609 5601.
To process your claim most efficiently, complete a Motor Accident Claims Form.
Please provide:
- Prompt notification of the incident
- A completed Accident Report Form to enable us to authorise repairs
- Full claim details, including date, location and a brief description of the accident to help determine liability
- Contact details for the insured and all third parties involved
- Full location details of the damaged vehicle, including contact name and telephone number
Submit a claim form
Let us know about your claim, and we will get back to you as soon as possible. Instructions for completing the form are provided on each document.
Travelers Syndicate 5384
Specialty claims
Read the FAQs to gain familiarity with these claim requirements, then contact your broker:
Contact your broker to make a claim for:
- Aviation
- Cyber at Lloyd’s
- Property (international)
Financial Lines claims
Specifics on Financial Lines claims processes
If you have a financial institution, cyber or management liability/D&O claim, please visit our financial lines claims page to learn about process variations, teams, service level agreements and common FAQs.
After you report a claim
Shortly after reporting your loss, a member of our claims team will contact you to discuss what will happen next and what your insurance policy covers. They will also answer any questions you have.
Remember, your Travelers claim representative is there to be your guide throughout the claim process.
General claims FAQs
Get answers to frequently asked questions to help navigate the claims process.
New incidents may be reported to us in one of four ways:
- By phone using our free 24/7 claim lines:
- For office hours (9 a.m. to 5 p.m. Monday–Friday excluding holidays) call +353 (0)1 609 5601
- For non-office hours property claims call +353 (0)1 651 8800
- By email to our dedicated first notification of loss address: [email protected]
- By product type:
- Other types of claims can begin here
For customer convenience, we do not require the completion of a formal claim form in most instances. A few brief details including policy number, date of incident and the circumstances of the loss will be sufficient for us to set up the claim.
We will register and acknowledge new claims within 24 hours of notification and proceed with the following:
- We will respond to any correspondence:
- from the customer or our service providers within 5 working days and
- from third parties within 10 working days.
- We will seek the agreement of the customer on the issue of liability before we confirm this to the claimant.
- We will update the customer on the present position of any claim on a regular basis as key milestones are reached. For example, updates will be made on:
- receipt of claim
- confirmation of policy liability/cover
- liability admission/denial
- further evidence received
- legal proceedings issued
- claim settlement.
- In the unlikely event that the customer or third party has a complaint, we will provide an initial response within 24 hours of receipt.
When we acknowledge your claim and confirm the claim number, we will include details of the name and contact information of the Claim Professional designated to handle your claim.
All external communications from our Claims team include the direct contact telephone number for the handler so our customers, brokers and third parties can contact us at any time to discuss their claim.
The length of a claim depends upon a number of factors, some of which are not within our control. Your claim will be handled with speed and efficiency at all times, and our Claim Professionals will keep you appraised of developments as they occur.
Your policy documentation will include a Policy Schedule that details the types of the cover available to you and the limits of indemnity that apply. The limit of indemnity is the maximum paid by Travelers in a claim.
Meet our Claims team
At Travelers, we work closely with our customers to improve the safety and security of their organisations. However, incidents do arise. When they do, our in-house Claims team can be relied upon for fast, efficient and empathetic service.
The Ireland Travelers Claims team is comprised of highly skilled and experienced individuals, with exceptional legal and technical knowledge. This ensures we are well equipped to handle a wide scope of claims through to final settlement.
Feedback requested
We’d be delighted to hear from you, no matter your thoughts.
Send us your claims experience feedback, and we’ll do our best to take your input into account.
Travelers advantage
Travelers advantage
Want to know more about how our claim solutions work?
One of our key strengths is our proactive, joint approach. In-house Claim Professionals work with customers to minimise the impact of any loss.
Travelers advantage
Proactive Rehabilitation Support (PRS)
PRS is a benefit attached to the employers’ liability section of policies. The benefit provides early intervention when an employee is injured and can help employees get back to work earlier.